To ensure the safety and quality of our products, all containers brought in for refill must be clean, dry, and sanitized prior to arrival.

We reserve the right to refuse any container that appears:

• • Dirty or contains visible residue 
  • Wet inside or outside
  • Has an odor or contamination
  • Shows signs of mold, mildew, or damage
  • Has pumps or lids that are clogged or unclean

This policy helps prevent contamination and ensures a safe, hygienic experience for all customers.

     

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How to Properly Clean & Sanitize Your Containers

 

1. Cleaning (Remove residue)

Before sanitizing, containers must be thoroughly cleaned:

Wash with hot water and dish soap

• • Use a bottle brush or sponge to scrub all interior surfaces
  • Pay close attention to threads, lids, and crevices
  • For pumps: pump warm soapy water through the mechanism several times

Tip: If residue is stubborn, soak the container in warm soapy water for 10–15 minutes before scrubbing.

 

2. Rinsing

• • Rinse thoroughly with clean water to remove all soap
  • Residual soap can contaminate refill products

3. Sanitizing (Kill bacteria & microbes)

Choose one of the following methods:

Boiling Water Method (for heat-safe containers):

• • • Submerge container in boiling water for 1–2 minutes
    • Carefully remove and allow to air dry

Vinegar Solution:

• • • Mix 1 part white vinegar with 3 parts water
    • Fill or soak container for a few minutes, then rinse

Alcohol Method:

• • • Use 70%+ isopropyl alcohol
    • Swirl inside container or spray thoroughly
      
    • Let air dry completely (do not rinse)

Dishwasher Method (if safe):

• • • Run on a hot cycle with heated drying

For Pumps & Sprayers:

• • • Pump sanitizing solution (like diluted alcohol or vinegar) through the mechanism
    • Continue pumping until fully flushed
    • Allow all parts to air dry completely

 

4. Drying

• • Containers must be completely dry before refilling
  • Air drying is recommended (upside down on a clean rack)
  • Avoid towel drying the interior to prevent lint or contamination

 

Important Notes

• • Do not bring containers that previously held hazardous or non-compatible substances
  • Glass, aluminum, and certain plastics are preferred; avoid degraded or cracked containers
  • Labels should be removed or updated to reflect new contents

 

We understand many of you are busy and may not have the time to clean and sanitize. Our suggestion would be to always have two bottles of the same product on hand to then swap out, clean, sanitize and bring in to be refilled.